Help & contact

Frequently asked questions

To avoid slow service online, we recommend that you connect when traffic is low:

Monday to Friday

  • 12am to 9am: low traffic
  • 9am to 1pm: high traffic
  • 1pm to 2pm: low traffic
  • 2pm to 6pm: high traffic
  • 6pm to 11pm: low traffic

Saturday to Sunday

  • 12am to 10am: low traffic
  • 10am to 12pm: high traffic
  • 12pm to 11pm: low traffic

 

Any other questions?

Didn't find the answer you were looking for?

Contact us:

We are available Monday to Friday from 9am to 5pm (local time). Our user support is only available in French.

Have a mediator help you through the process