Help & contact

To avoid slow service online, we recommend that you connect when traffic is low:

Monday to Friday

• 12am to 9am: low traffic
• 9am to 1pm: high traffic
• 1pm to 2pm: low traffic
• 2pm to 6pm: high traffic
• 6pm to 11pm: low traffic

Saturday to Sunday

• 12am to 10am: low traffic
• 10am to 12pm: high traffic
• 12pm to 11pm: low traffic

You can track all your applications in your account.

• Status

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• Meaning

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• Possible actions

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• Draft

• You have to complete and validate your request so that an agent can process it.

• Edit or delete the draft

• Being processed

• Please wait while an agent reviews your request.

• No action

• To be completed

• Analysis has shown that some documents are missing or incorrect

• Edit the application

• Photo and signature verification

• Your photograph and/or signature do not meet the requirements to proceed with your application.

• No action

• Rejected

• Check the reason for rejection and follow the instructions provided by the department responsible for processing your application.

• Submit a new application

• Validated

• The processing of your application is complete and your licence will be sent out shortly. A tracking number will be sent to you by email or text message.

• No action

Your driving test result will be available 24 hours after the test (excluding weekends and public holidays).

To find out the result of your driving test, go to page dedicated to the page dedicated to driving licence results

If you've passed, you have two options for obtaining your driving licence:

1. Your driving school makes the request for you and you don't have to do anything;
2. You ask on your own for your driving licence to be printed.