Sending the driving licence

Driving licences are sent by Lettre Expert.

 

This type of secure delivery, with signature confirmation required, is different from conventional mail:

 

Pay close attention to:

 

The address you provide in the online procedure. It must be as complete as possible (building number, flat number, mailbox number, floor, corridor, staircase, "residing at", etc.)

 

Your mailbox must show the first and last name of the person receiving the mail.

 

If you were not present when the letter carrier came by, please go to the post office within 15 days with your delivery notice (or envelope number). After this deadline, your document will be returned to us.

 

 

Track the delivery

To keep up-to-date with the status of your application and the delivery of your Driving Licence, please remember to provide your telephone number when completing the online procedure.

 

 

If you have not received your document

If you have not been able to collect your mail from the post office within 15 days, you do not need to do anything. Your document will be sent to you.

 

In all other cases, please contact us using the contact form.

If the licence is missing from the envelope when you receive the letter, please file your application again online as soon as possible so that a new one can be issued right away.

 

How do you go about it?

 

When you apply online, you will need to specify that you are renewing your document due to damage.

 

The reason for the application will be:

• Applying for a driving licence to be printed
  • document renewal
    • licence damaged

 

In the supporting documents step, you will need to enclose a letter explaining your situation instead of the damaged document.